FAQs

 

Frequently Asked Questions (FAQ’s)

 

1.How to place an order with Export Mall?

Answer: You may visit our store in your area. Or you can place your order by selecting desired product and filling up order form on our website. You can also call our helpline and place your order over the phone.

2.How can I pay for my Order?
Answer: ExportMall offers C.O.D.(Cash On Delivery) service, which means you will pay at the time of delivery , you just need to place your order online or over the phone , your order will be dispatched through courier and cash will be collected at the time of order delivery .It is that simple and safe.

3.Can I exchange or return a product which I have bought from Export Mall?
Answer: Yes off course, you can return or exchange your goods within 7 days from delivery date. For Returns & exchanges, Please read our exchange and return policy

4.How long it will take to receive my order?
Answer: Orders placed by 02:00 noon (Pakistan Standard Time) will be shipped the same day via Courier. Orders received after 02:00 pm will be dispatched the next day. It normally takes 1-3 days to reach at your door step.

5.What are the delivery charges?
Answer: Free shipping throughout Pakistan for orders above PKR 999/-
PKR 199/- minimum will be charged for delivery of all orders below PKR 999/- Fore more details about our shipping rates, please see details under shipping charges.

6.How Can I check the status of my order?
Answer: After dispatch of your order, Export mall will e-mail you tracking details of your order, which you can track on our website www.exportmall.com

7.How can I cancel my order?
Answer: As long as your order has not been dispatched we can cancel it.For that you need to Contact Customer Care as early as possible.

8.How do I know ,that my order has been successfully placed?
Answer: Upon successful order placement our system will automatically send you a confirmation e-mail, moreover we will call you on your given phone number to confirm your order. Please make sure you fill correct contact information while entering your order details. Once your order is shipped, Export Mall will provide you with the tracking details.