Shipping & returns

Shipping Policy


• Free shipping throughout Pakistan for orders above PKR 999/-
• PKR 199/- will be charged for delivery of all orders below PKR 999/-
• Orders placed by 02:00 noon (Pakistan Standard Time) will be shipped the same day via Leopards Courier.
• Orders received after 02:00 pm will be dispatched the next day.
• Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
• Delivery time is between 1 to 3 working days (No delivery on Sundays).
• Before dispatch every order will be confirmed over telephone, upon confirmation from customer side, an email will be sent to you (on provided email id) with a tracking number. If the call is not received by the customer within 3 Days from the Order date then his/her order will be cancelled automatically

Exchange & Returns Policy

  • All products purchased from Export Mall can be exchanged and returned within 07 days
    All products purchased form Export Mall can be returned for refund only if:
    The item(s) is faulty, damaged or defective at the time of delivery.
    The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
    Customer must notify us for return or exchange within 3 days of delivery by writing to support@exportmall.com or calling at +92418503776 Ext 308

• Please return the goods with a copy of the invoice and mention the reason for returning the items.
• All the returned products must be unworn unwashed and with all original packing & Tags. Used products will not be accepted.
• Underwear items are non-refundable / non exchangeable due to hygienic reasons.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on its own expense to our store address in the area.
• Refund requests will be processed within 3 days after receiving the returned products.
• For further queries about exchanges and returns, Please contact us at +92418503776 Ext 308(11 AM to 10 PM) Monday to Saturday